MCITP Enterprise Desktop Support Technician on Windows 7
MCITP - Enterprise Desktop Support Technician on Windows 7
Source of Information and Courtesy – Microsoft MCITP web site
MCITP Windows 7 Enterprise Desktop Support Technician certification is ideal for Windows desktop support technicians with 3 years experience as a lead desktop support technician. With certification training at New Horizons, the student will learn:
- Manage and maintain Windows 7 systems
- Identify and resolve network issues
- Support Windows 7 mobile users
- Identify and resolve security issues
- Troubleshoot and maintain Windows 7 clients
The required Exams are
Exam 70-680 (TS: Windows 7, Configuring)
and
Exam 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician)
MCITP Exam 70-680 (TS: Windows 7, Configuring)
MCITP Exam 70-680 (TS: Windows 7, Configuring) Candidate Prerequisites
Candidates for this exam operate in computing environments that use Microsoft Windows 7 as a desktop operating system in an enterprise environment. Candidates should have at least one year of experience in the IT field, as well as experience implementing and administering any Windows client operating system in a networked environment.
Candidates should be able to install, deploy, and upgrade to Windows 7, including ensuring hardware and software compatibility. Additionally, candidates should be able to configure pre-installation and post-installation system settings, Windows security features, network connectivity applications included with Windows 7, and mobile computing. Candidates should also be able to maintain systems, including monitoring for and resolving performance and reliability issues.
Candidates should know the basics of Windows PowerShell.
Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.
The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
Installing, Upgrading, and Migrating to Windows 7 (14 percent)
- Perform a clean installation.
- This objective may include but is not limited to: identifying hardware requirements; setting up as the sole operating system; setting up as dual boot; installation methods; boot from the source of installation, preparing the installation source: USB, CD, network share, WDS
- Upgrade to Windows 7 from previous versions of Windows.
- This objective may include but is not limited to: upgrading from Windows Vista; migrating from Windows XP; upgrading from one edition of Windows 7 to another edition of Windows 7
- Migrate user profiles.
- This objective may include but is not limited to: migrating from one machine to another; migrating from previous versions of Windows; side-by-side vs. wipe and load
Deploying Windows 7 (13 percent)
- Capture a system image.
- This objective may include but is not limited to: preparing system for capture; creating a WIM file; automated capture; manual capture
- Prepare a system image for deployment.
- This objective may include but is not limited to: inserting an application into a system image; inserting a driver into a system image; inserting an update into a system image; configuring tasks to run after deployment
- Deploy a system image.
- This objective may include but is not limited to: automated deployment methods; manually deploying a customized image
- Configure a VHD.
- This objective may include but is not limited to: creating, deploying, booting, mounting, and updating VHDs; offline updates; offline servicing
Configuring Hardware and Applications (14 percent)
- Configure devices.
- This objective may include but is not limited to: updating, disabling, and uninstalling drivers; signed drivers; conflicts between drivers; configuring driver settings; resolving problem device driver
- Configure application compatibility.
- This objective may include but is not limited to: setting compatibility mode; implementing shims; compatibility issues with Internet Explorer
- Configure application restrictions.
- This objective may include but is not limited to: setting software restriction policies; setting application control policies; setting through group policy or local security policy
- Configure Internet Explorer.
- This objective may include but is not limited to: configuring compatibility view; configuring security settings; configuring providers; managing add-ons; controlling InPrivate mode; certificates for secure Web sites
Configuring Network Connectivity (14 percent)
- Configure IPv4 network settings.
- This objective may include but is not limited to: connecting to a network; configuring name resolution; setting up a connection for a network; network locations; resolving connectivity issues; APIPA
- Configure IPv6 network settings.
- This objective may include but is not limited to: configuring name resolution; connecting to a network; setting up a connection for a network; network locations; resolving connectivity issues; link local multicast name resolution
- Configure networking settings.
- This objective may include but is not limited to: adding a physically connected (wired) or wireless device; connecting to a wireless network; configuring security settings on the client; set preferred wireless networks; configuring network adapters; configuring location-aware printing
- Configure Windows Firewall.
- This objective may include but is not limited to: configuring rules for multiple profiles; allowing or denying an application; network-profile-specific rules; configuring notifications; configuring authenticated exceptions
- Configure remote management.
- This objective may include but is not limited to: remote management methods; configuring remote management tools; executing PowerShell commands
Configuring Access to Resources (13 percent)
- Configure shared resources.
- This objective may include but is not limited to: folder virtualization; shared folder permissions; printers and queues; configuring HomeGroup settings
- Configure file and folder access.
- This objective may include but is not limited to: encrypting files and folders by using EFS; configuring NTFS permissions; resolving effective permissions issues; copying files vs. moving files
- Configure user account control (UAC).
- This objective may include but is not limited to: configuring local security policy; configuring admin vs. standard UAC prompt behaviors; configuring Secure Desktop
- Configure authentication and authorization.
- This objective may include but is not limited to: resolving authentication issues; configuring rights; managing credentials; managing certificates; smart cards with PIV; elevating user privileges; multifactor authentication
- Configure BranchCache.
- This objective may include but is not limited to: distributed cache mode vs. hosted mode; network infrastructure requirements; configuring settings; certificate management
Configuring Mobile Computing (10 percent)
- Configure BitLocker and BitLocker To Go.
- This objective may include but is not limited to: configuring BitLocker and BitLocker To Go policies; managing Trusted Platform Module (TPM) PINs; configuring startup key storage; data recovery agent support
- Configure DirectAccess.
- This objective may include but is not limited to: configuring client side; configuring authentication; network infrastructure requirements
- Configure mobility options.
- This objective may include but is not limited to: configuring offline file policies; transparent caching; creating and migrating power policy
- Configure remote connections.
- This objective may include but is not limited to: establishing VPN connections and authentication; enabling a VPN reconnect; advanced security auditing; NAP quarantine remediation; dial-up connections; remote desktop; published apps
Monitoring and Maintaining Systems that Run Windows 7 (11 percent)
- Configure updates to Windows 7.
- This objective may include but is not limited to: configuring update settings; determining source of updates; configuring Windows Update policies; reviewing update history; checking for new updates; rolling back updates
- Manage disks.
- This objective may include but is not limited to: managing disk volumes; managing file system fragmentation; RAID; removable device policies
- Monitor systems.
- This objective may include but is not limited to: configuring event logging; filtering event logs; event subscriptions; data collector sets; generating a system diagnostics report
- Configure performance settings.
- This objective may include but is not limited to: configuring page files; configuring hard drive cache; updated drivers; configuring networking performance; configuring power plans; configuring processor scheduling; configuring desktop environment; configuring services and programs to resolve performance issues; mobile computing performance issues; configuring power
Configuring Backup and Recovery Options (11 percent)
- Configure backup.
- This objective may include but is not limited to: creating a system recovery disk; backing up files, folders, or full system; scheduling backups
- Configure system recovery options.
- This objective may include but is not limited to: configuring system restore points; restoring system settings; last known good configuration; complete restore; driver rollback
- Configure file recovery options.
- This objective may include but is not limited to: configuring file restore points; restoring previous versions of files and folders; restoring damaged or deleted files by using shadow copies; restore user profiles
MCITP Exam 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician)
MCITP Exam 70-685 (Pro: Windows 7, Enterprise Desktop Support Technician) Candidate Prerequisites
Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.
Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. The candidates should have a working knowledge of operating in a Microsoft Windows Active Directory domain environment.
Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.The higher the percentage, the more questions you are likely to see on that content area on the exam.
The information after “This objective may include but is not limited to” is intended to further define or scope the objective by describing the types of skills and topics that may be tested for the objective. However, it is not an exhaustive list of skills and topics that could be included on the exam for a given skill area. You may be tested on other skills and topics related to the objective that are not explicitly listed here.
- Solve software installation escalations.
- This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
- Solve software failure escalations.
- This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system
- Solve enterprise logon issues.
- This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
- Solve enterprise network connectivity issues.
- This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
- Solve enterprise names resolution issues.
- This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
- Solve enterprise network printer issues.
- This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues
- Identify and/or resolve performance issues.
- This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
- Solve hardware failure issues.
- This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken
- Solve enterprise wireless connectivity issues.
- This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices
- Solve enterprise remote access issues.
- This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources
- Solve Windows Internet Explorer security issues.
- This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
- Solve enterprise issues due to malicious software.
- This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
- Solve enterprise storage security issues.
- This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management
- Solve enterprise software update issues.
- This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications
Microsoft MCITP Certification Information 